Shipping Policy

At Lovekatie, we aim to get your order to you as quickly and smoothly as possible.

Processing Time

All orders are processed within 1 to 3 business days. Orders are not processed on weekends or public holidays.

Once your order has been processed, you will receive a confirmation email with your shipping details.

Shipping Time

Delivery times vary depending on your location. Most orders arrive within 5 to 10 business days after processing.

Please note that shipping times are estimates and may be affected by external factors such as courier delays or high demand periods.

Shipping Rates

Shipping costs are calculated at checkout based on your location and selected delivery option.

From time to time, we may offer free shipping promotions which will be clearly stated on the website.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this to follow your package as it makes its way to you.

Incorrect Shipping Information

Please ensure that your shipping address is correct at checkout. Lovekatie is not responsible for orders delivered to incorrect addresses provided by the customer.

If you notice an error in your address, contact us as soon as possible and we will do our best to assist before the order is shipped.

Delays

While we do our best to meet estimated delivery times, delays can sometimes occur due to factors outside our control. This may include customs processing, courier issues, or peak seasons.

We appreciate your patience and understanding in such situations.

Lost or Stolen Packages

Lovekatie is not responsible for lost or stolen packages once they have been marked as delivered. If you experience an issue, we recommend contacting your local courier service for assistance.